Free Shipping on orders over $100.00

FAQ

We have several shipping options available to you. *Orders placed after 1PM CST will be processed the following business day. The shipping methods listed below are available to all customers located in the continental US. 

 

Delivery Method Shipping Time
Standard Ground Within 3-8 business days*
First Class Package Within 1-3 business days
Priority Mail Express Overnight delivery
APO/FPO Delivery** Within 10-15 business days
PO Box Delivery Within 10-15 business days
Freight Shipping Within 7-14 business days
** Orders placed to APO/FPO will be shipped via our Standard Ground service only. Upgraded delivery is not available for these destinations.

Tracking Your Order

You will receive a shipping confirmation email to the email address you used when placing the order with the carrier tracking number.

Softline Home Fashions accepts the following payment methods:

  • Credit Card (VISA, Mastercard, American Express)
  • Paypal

Orders may be returned under the following conditions:

All claims for damaged, defective, or non-conforming goods must be made within 5 days of receipt.  Softline’s responsibility for damaged, defective, or non-conforming goods is limited to replacement of goods or a credit if you don’t want the goods replaced.  Please contact customer service at 310-630-4848 informing them of the issue.  An RGA (Returned Goods Authorization) form will be emailed to you with an RGA# and a Fed Ex return label to use for return shipping.  Replacement goods or credit will be issued upon receipt of the returned goods and confirmation that the goods are in fact our error.

If you wish to return goods for any reason other than described above, please contact customer service informing them you wish to return goods.  An RGA will be issued but without a return label.  Softline does not cover shipping in these cases.  Also, a 15% restocking fee will be deducted from payment received before issuing a credit. If you wish to place another order, it will be treated as a new order only.

NOTE: An RGA is required in ALL cases when returning goods.  Customer service can assist you with any other questions you may have in this regard.

Free Shipping
on All Orders over $100.00

"softline"

Use discount code to get 15% OFF on your first purchase.

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