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Refund Policy

Orders may be returned under the following conditions:

All claims for damaged, defective, or non-conforming goods must be made within 5 days of receipt.  There is no return policy or cut fabrics. Softline’s responsibility for damaged, defective, or non-conforming goods is limited to replacement of goods or a credit if you don’t want the goods replaced.  Please contact customer service at 310-630-4848 informing them of the issue.  An RGA (Returned Goods Authorization) form will be emailed to you with an RGA# and a Fed Ex return label to use for return shipping.  Replacement goods or credit will be issued upon receipt of the returned goods and confirmation that the goods are in fact our error.

If you wish to return goods for any reason other than described above, please contact customer service informing them you wish to return goods.  An RGA will be issued but without a return label.  Softline does not cover shipping in these cases.  Also, a 15% restocking fee will be deducted from payment received before issuing a credit. If you wish to place another order, it will be treated as a new order only.

NOTE: An RGA is required in ALL cases when returning goods.  Customer service can assist you with any other questions you may have in this regard.

For promotional items all sales are FINAL. Softline  reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

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